ALL RETURNS, EXCHANGES, and REPLACEMENTS require a receipt and written explanation for the return, must be in new condition(not worn even ONCE), and in original packaging, and the original packaging must be secured within an appropriate size box for shipping.
Returns are only valid WITHIN 14 days of delivery for a FULL REFUND if you ordered the wrong shoe, the shoe doesn't fit, or you changed your mind on the purchase. In all these cases you are responsible for return shipping costs.
If your ordered the wrong shoe, the shoe doesn't fit, or you changed your mind regarding the purchase AFTER 14 days of delivery and up to 30 days a STORE CREDIT will be issued with no expiration date. After 30 days shoes are not returnable.
Online sale shoes reduced 50% off and more are not returnable.
You may receive a FULL REFUND or REPLACEMENT if the return is a result of our error where you received a size you did not order or the product is defective. In these cases, we will pay the return shipping. Please allow up to one week for processing once the return product is received in our North Myrtle Beach store. In some instances REPLACEMENTS may take a longer period of time due to availability. If that is the case we will notify you immediately.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund or replacment once we've received and processed the returned item.
We ship FREE to anywhere in the continental United States (48 states) for purchases of $75 and more with the exception of shipping a shoe the second time due to a customer exchange. In the case of an exchange, ONLY THE FIRST SHIPPING IS FREE.
Orders less than $75 and orders that are exchanged will incur a shipping charge based on flat shipping rate of $9.95 for orders shipped within the continental United States. We currently do not ship outside of the continental United States.
UPS STANDARD SHIPPING will be delivered in 3 - 10 business days. UPS does not deliver on weekends and holidays. UPS will NOT deliver to P.O. Box. Please enter a street address. USPS (postal service/priority mail) shipping is generally 4 days or less. We determine which shipping to use depending on shipping destination and service in that area.
More rural addresses may be shipped via the US Postal Service (USPS).
In-Store Pick Up
Orders can be held for customer pick-up at either of the Shoe Center store locations. You MUST notify us regarding this special request.
Phone orders can be placed by calling the North Myrtle Beach, SC store at 843.272.6515. Phone orders include tax at the North Myrtle Beach rate of 7% (7 percent).